Frequently Asked Questions

Find immediate answers regarding our shipping timelines, return processes, and material care guidelines below.

What is your return policy?

How do I care for my items?

We accept returns on all unused, unopened items within thirty days of delivery. Return shipping is complimentary.

Each Ketello object is crafted from deliberate materials. Specific care cards are included with every perfume, watch, and ceramic shipment.

When will my order ship?

Do you offer corporate gifting?

Orders are processed within two business days. Standard shipping takes three to five business days within the United States.

Yes. We offer curated corporate gifting and custom atmospheres for events. Contact our concierge directly through the form above.

Ketello

Curated atmospheres for modern daily living.

Ketello - Deliberate materials for quiet daily life rituals.

Aesthetic Continuity